Frequently Asked Questions

Hello! How can we help?

Want to find out more about our shipping options? How long it takes to dispatch you order? Or have a question about an order? The answers to these and more can be found below.

If you have a question that's not listed below, feel free to contact us. 

What if an item I'm interested in is sold out?
We offer 'back in stock' email notifications for sold out products. You can sign up on the product page of the sold out item. You can also register to our email newsletter 'Letters from Camp' for general restock updates, upcoming releases and special news.

What are your terms for Gift Cards?
Visit the Base Camp Beauty Gift Cards product page for current terms. Powered by Shopify, you can learn about using, managing and other frequently asked questions about Gift Cards here. 

What shipping options do you offer?
Base Camp Beauty offer both domestic and international shipping options. We ship domestically via Australia Post (Parcel Post), and internationally via Australia Post International (Standard). Both delivery methods include tracking.

The Base Camp Beauty webstore fulfilment centre is based in Australia.

Find out if disruptions may affect your Australia Post shipments. More information.

Australian Domestic: Australian orders are shipped through Australia Post (Parcel Post), with an estimated delivery time of 7-14 business days. Domestic delivery is automatically labelled as 'Authority to Leave', which means it doesn't require a signature.

International: International orders are shipped through Australia Post International (Standard) with an estimated delivery time of 15-25 business days. Out of range and/or regional or remote areas/countries may not be supported by our shipping providers. If your selected shipping destination is in an area that is not supported, we will contact you to discuss delivery options. Australia Post International (Standard) delivery is automatically labelled as 'Authority to Leave', which means it doesn't require a signature. View a general guide of supported International delivery zones at Auspost.com

International deliveries are transferred to the postal carrier of the destination country. To find out who will be responsible for final delivery in your country, please visit the AusPost International Post Guide, enter your country and your carrier will be listed in the final paragraph of "Delivery locations & exclusions data (Personal)". 

Due to COVID-19, disruptions, natural disasters, and/or civil unrest, some carriers are experiencing delays. This is beyond our control and we thank you for your patience.

How long will it take to receive my order?
Please allow us up to 3 business day to process and confirm your order.

Orders successfully processed are issued a tracking link, then dispatched the following business day. Delivery time frames vary by destination, and an ETA may be included on your tracking page.

Transit times are measured at the point of dispatch. Time frames listed below are estimates only. Due to disruptions, natural disasters, and/or civil unrest some carriers are experiencing delays. This is beyond our control and we thank you for your patience.

Australian Domestic: Australia Post (Parcel Post): Estimated delivery time of 7-14 business days.

International: Australia Post International (Standard): Estimated delivery time of 15-25 business days.

How can I track my order?
You will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Will I be charged Duties and/or Taxes?
Base Camp Beauty is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

Can I change my order?
If you need to change your order, please contact us immediately.

We process orders quickly, and once fulfilment has processed your order and issued a tracking link, we will be unable to make changes.

My parcel is taking longer than the estimated delivery time. What should I do?
At times delays can occur which are outside Base Camp Beauty's control, and which we are not responsible for.

If your parcel is taking longer than our estimate, please first reach out to the shipping carrier with your tracking number, as they will have the most current information.

Following this, contact us and we'll assist with any unanswered questions.

I believe my parcel is lost. What should I do?
Please first reach out to the shipping carrier with your tracking number, as they will have the most current information. Following this, contact us and we'll assist with any unanswered questions.

I placed an order that contains a pre-order, when will my parcel be shipped?
Orders of multiple items of which includes a pre-order product, will be dispatched complete, once all items are on-hand. We may be able to arrange split shipment, however additional shipping fees may apply. Feel free to contact us.

What are your Returns/Exchange Policies?
View our Returns & Exchanges policy here.

We welcome all feedback. Feel free to pass yours on to info@basecampbeauty.com ❤︎